TERMS & CONDITIONS

1. Introduction

Welcome to The Soul Seeds, operated commercially by IVNO GROUP LLC, a limited liability company registered in the United States at 3833 Powerline Rd, Suite 201, Fort Lauderdale, FL 33309, EIN: 98-1877898 (hereinafter referred to as “the Company,” “we,” or “our”).

By accessing or using our services, including those provided through our website (the “Website”) and affiliated platforms such as GetYourGuide, Airbnb Experiences, and other digital channels (“Digital Platforms”), you agree to be bound by these Terms and Conditions.

PT THE SOUL SEEDS, registered in Jalan Dangin Labak, Desa/Kelurahan Singakerta, Kec. Ubud, Kab. Gianyar, Bali 80571, Indonesia, Business Identification Number (NIB): 2002250019795, is the local partner company responsible for the operational execution of the tourism experiences in Bali.

If you do not agree with any part of these Terms and Conditions, we recommend that you refrain from using our services.

2. Description of Services

2.1 Commercial Management

IVNO GROUP LLC is responsible for:

  • Managing the online sale and booking process for all experiences listed under The Soul Seeds brand.

  • Processing all customer payments via Stripe or other authorized payment processors.

  • Providing booking confirmations and customer support before the experience takes place.

  • Maintaining and protecting the brand image and intellectual property.

2.2 Operational Execution

PT THE SOUL SEEDS is responsible for:

  • Organizing and executing the experiences in Bali.

  • Managing logistics, suppliers, facilitators, and on-site customer service.

  • Ensuring compliance with Indonesian laws and regulations in the execution of services.

 

3. Reservations and Payments

3.1 Booking Process

All bookings must be made through our official Website or authorized partners. Payment in full is required at the time of booking. Once the payment is processed by IVNO GROUP LLC, customers will receive a booking confirmation email containing all relevant details.

3.2 Payment Processing

All payments are processed in USD by IVNO GROUP LLC. IVNO GROUP LLC subsequently engages PT THE SOUL SEEDS to fulfill the operational component of the booking under an intercompany services agreement.

3.3 Cancellation and Refund Policy

  • Customer cancellations: Cancellations made at least 48 hours before the scheduled start time are eligible for a full refund. Cancellations made within 48 hours are non-refundable.

  • Company cancellations: We reserve the right to cancel an experience due to unforeseen circumstances (e.g., extreme weather, safety concerns). In such cases, customers may choose between a full refund or rescheduling.

4. Responsibilities and Limitations

We strive to provide safe, high-quality experiences, but customers acknowledge that participation involves inherent risks. Except in cases of proven negligence, IVNO GROUP LLC and PT THE SOUL SEEDS shall not be liable for:

  • Personal injury, illness, or loss of property.

  • Delays or disruptions due to force majeure events.

Customers are encouraged to have personal travel insurance and must follow all safety instructions provided by staff or facilitators.

5. Privacy Policy

Customer data is collected by IVNO GROUP LLC and shared with PT THE SOUL SEEDS only to the extent necessary to deliver the booked services.

  • IVNO GROUP LLC complies with applicable U.S. data protection regulations.

  • PT THE SOUL SEEDS complies with Indonesian data protection laws.
    By booking, you consent to this data sharing strictly for service provision.

6. Intellectual Property

All content on our Website and marketing materials, including images, text, graphics, and logos, is owned by IVNO GROUP LLC or licensed to it. Unauthorized use, reproduction, or distribution is prohibited.

7. Modifications to Terms

We may update these Terms and Conditions at any time. Updates will be published on our Website and take effect immediately. Continued use of our services constitutes acceptance of any changes.

8. Governing Law and Dispute Resolution

  • For commercial transactions and online payments, these Terms are governed by the laws of the State of Florida, United States.

  • For on-the-ground execution in Bali, Indonesian law applies.
    Any dispute will first be addressed through mediation. If unresolved, disputes related to payment processing shall be submitted to the competent courts in Florida, USA, and disputes related to local execution shall be submitted to the competent courts in Indonesia.

9. Contact

Commercial & Payment Processing:
IVNO GROUP LLC
📍 3833 Powerline Rd Suite 201, Fort Lauderdale, FL 33309, USA
📧 [email protected]

Experience Execution in Bali:
PT THE SOUL SEEDS
📍 Jalan Dangin Labak, Desa/Kelurahan Singakerta, Kec. Ubud, Kab. Gianyar, Provinsi Bali 80751, Indonesia
📧 [email protected]