PRIVACY POLICY

1. INTRODUCTION

Welcome to The Soul Seeds (hereinafter referred to as “the Company,” “we,” or “our”). We are committed to protecting the privacy and personal data of our customers and users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, book experiences, or interact with our services.

By using our services, you consent to the collection and processing of your personal data as described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.

 

2. INFORMATION WE COLLECT

We collect various types of personal information, including but not limited to:

  • Personal Identification Data: Name, email address, phone number, nationality, and billing details.
  • Transaction Data: Payment information, booking details, and history of services purchased.
  • Technical Data: IP address, browser type, operating system, and usage patterns on our website.
  • Communication Data: Any inquiries, feedback, or other communications sent via email, forms, or other contact channels.

3. HOW WE USE YOUR INFORMATION

The personal data we collect is used for the following purposes:

  • To process and confirm bookings for our experiences.
  • To facilitate secure payment transactions.
  • To improve our website, services, and customer support.
  • To send notifications, updates, and promotional materials (only with your consent).
  • To comply with legal and regulatory obligations.

4. DATA SHARING WITH THIRD PARTIES

We do not sell, rent, or share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted partners (such as payment processors and booking platforms) to facilitate our services.
  • Legal Compliance: If required by law or in response to legal requests, we may disclose your information to authorities.
  • Business Transactions: In the event of a merger, sale, or business reorganization, your data may be transferred as part of the transaction.

5. DATA PROTECTION AND SECURITY

We implement appropriate security measures to safeguard your personal data against unauthorized access, loss, or misuse. While we take reasonable precautions, no digital system can be completely secure. Users are responsible for keeping their login credentials confidential and ensuring secure online behavior.

 

6. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. When no longer needed, your data will be securely deleted or anonymized.

 

7. USER RIGHTS

Depending on your location, you may have rights over your personal information, including:

  • Accessing your personal data and receiving a copy.
  • Requesting correction of inaccurate information.
  • Requesting deletion of your data.
  • Objecting to data processing for marketing purposes.
  • Withdrawing your consent at any time.

To exercise these rights, please contact us at info@thesoulseeds.com.

 

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality.
  • Personalize user experience.
  • Analyze trends and browsing behavior.

You can manage your cookie preferences through your browser settings.

 

9. THIRD PARTY LINKS

Our website may contain links to third-party platforms (such as booking websites or social media). We are not responsible for their privacy practices, and we encourage you to review their policies separately.

10. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will take effect immediately after being posted on our website. We recommend periodically reviewing this policy to stay informed.

 

11. CONTACT

For any questions or concerns regarding this Privacy Policy, you can reach us at:

📩 Email: info@thesoulseeds.com
📍 Address: JALAN DANGIN LABAK, Desa/Kelurahan Singakerta, Kec. Ubud, Kab. Gianyar, Provinsi Bali

Thank you for trusting PT THE SOUL SEEDS. We are committed to protecting your privacy while providing exceptional experiences in the heart of Bali.