Política de Privacidad — The Soul Seeds
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PRIVACY POLICY

1. INTRODUCTION

Welcome to The Soul Seeds, commercially operated by IVNO GROUP LLC, a U.S. limited liability company (EIN: 39-4950555) registered at 30 N Gould St Ste N Sheridan, WY 82801, United States, and operationally executed in Bali by PT THE SOUL SEEDS, registered in Jalan Dangin Labak, Desa/Kelurahan Singakerta, Kec. Ubud, Kab. Gianyar, Bali 80571, Indonesia, NIB: 2002250019795.

We are committed to protecting the privacy and personal data of our customers and users. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, book experiences, or interact with our services.

By using our services, you consent to the collection and processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

  • Personal Identification Data: Name, email address, phone number, nationality, and billing details.
  • Transaction Data: Payment information, booking details, and purchase history.
  • Technical Data: IP address, browser type, operating system, and usage patterns on our website.
  • Communication Data: Inquiries, feedback, and other communications sent via email, forms, or contact channels.

3. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes:

  • To process and confirm bookings for experiences.
  • To facilitate secure online payments.
  • To share necessary booking details with PT THE SOUL SEEDS for operational execution in Bali.
  • To improve our website, services, and customer support.
  • To send notifications, updates, and marketing communications (only with your consent).
  • To comply with applicable legal and regulatory obligations.

4. DATA CONTROLLER & SHARING

Data Controller for Online Sales and Payments:
IVNO GROUP LLC manages customer bookings and payments as the merchant of record.

Data Controller for Local Execution:
PT THE SOUL SEEDS manages the operational execution in Bali and complies with Indonesian data protection laws.

We share personal data between IVNO GROUP LLC and PT THE SOUL SEEDS strictly for the purpose of fulfilling your booking. Data may also be shared with:

  • Payment Processors (e.g., Stripe) for payment handling.
  • Booking Platforms (e.g., GetYourGuide, Airbnb) when reservations are made through them.
  • Legal Authorities if required by applicable laws.

We do not sell or rent your personal data to third parties.

5. DATA PROTECTION AND SECURITY

We implement technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure the highest level of protection, no system is completely secure. Customers are responsible for safeguarding their own login credentials and personal devices.

6. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.

7. USER RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Object to data processing for marketing purposes.
  • Withdraw consent at any time.

To exercise these rights, please contact us at: info@thesoulseeds.com.

8. COOKIES AND TRACKING

We use cookies and similar tracking technologies to:

  • Enhance website functionality.
  • Personalize the user experience.
  • Analyze site usage patterns.

Users can manage cookie preferences via their browser settings.

9. THIRD-PARTY LINKS

Our website may contain links to third-party platforms (such as booking websites or social media). We are not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates take effect immediately upon being posted on our website. Continued use of our services constitutes acceptance of the updated policy.

11. CONTACT DETAILS

For bookings, payments, and commercial inquiries:
IVNO GROUP LLC
📍30 N Gould St Ste N Sheridan, Wyoming 82801, United States
📧 info@ivnogroup.com

For operational inquiries related to experiences in Bali:
PT THE SOUL SEEDS
📍 Jalan Dangin Labak, Desa/Kelurahan Singakerta, Kec. Ubud, Kab. Gianyar, Bali 80751, Indonesia
📧 info@thesoulseeds.com